Contact Centre Management System
Empowering Contact Center Management With Robust AI-Powered Solution
Empower your support teams with a unified, Salesforce-powered contact centre platform that connects every customer interaction—across voice, chat, email, and social—into one seamless experience. Deliver faster resolutions, personalized service, and build lasting customer relationships.
100% Cloud-Based, No Setup Required
Get started instantly with a fully cloud-native solution—no hardware or installation hassles.
Unified Agent Console with Zero Coding
Empower agents with a single interface for all tasks—easy to use, no technical skills needed.
Real-Time Case Tracking & Resolution
Track every customer interaction, SLA, and status in real time for faster resolutions.
Seamless Omnichannel Interactions (Voice, Chat, Email, Social)
Engage customers on their preferred channels without switching tools or losing context.
AI-Driven Insights & Automation
Leverage built-in AI for smart case routing, knowledge suggestions, and sentiment analysis.
Enterprise-Grade Security & Compliance
Ensure data protection and compliance with industry standards like ISO, GDPR, and more.
Key Challenges We Solve
Modern businesses face rising customer expectations and increasing service complexity. Our solution is purpose-built to address key challenges on Contact Center Operations
Multi-channel Communication and Disconnected Systems
Multiple tools and touchpoints often lead to inconsistent service and lost customer context.
Delayed or inconsistent response times
Without automation and real-time tracking, customer queries may go unanswered or be resolved too late.
High agent workload and low productivity
Repetitive tasks and lack of support tools overwhelm agents and reduce efficiency.
Limited visibility into case status and resolution timelines
Manual tracking makes it difficult to monitor progress, enforce SLAs, or identify bottlenecks.
Lack of personalized engagement and customer journey mapping
Inability to view historical data or customer preferences leads to generic, impersonal support.
Difficulty in scaling support operations across geographies
Expanding customer base and support needs require scalable and adaptable service infrastructure.
A 360° Contact Center Management Platform
Built on the world’s #1 platform-Salesforce, our Contact Centre Management System unifies all service touchpoints to deliver fast, contextual, and proactive support across every channel.
Omnichannel Support
Voice, email, chat, WhatsApp, SMS, and social media—all in one console
Unified Agent Workspace
One view for all customer interactions, history, and context
AI-Powered Case Routing
Automatically assign cases based on skill, availability, and urgency
Knowledge Management
Centralized repository for agents and customers to access information quickly
Real-Time Dashboards & Analytics
Monitor SLAs, agent productivity, and case trends live
Automation & Macros
Reduce manual tasks, accelerate responses with smart workflows
Key Feature of Our Solution
Omnichannel Engagement
Consolidate all support interactions in a single interface for seamless transitions and faster resolutions.
Case Management & SLA Tracking
Auto-prioritize, route, and resolve cases while tracking service levels and customer satisfaction in real time.
Agent Performance & Productivity Tools
Live dashboards, AI suggestions, reusable templates, and macros to reduce resolution time and boost agent output.
Customer Self-Service Portals
Empower customers to find answers, raise cases, and track progress via branded portals and chatbots.
Telephony & Call Centre Integration
Connect existing phone systems with Salesforce via CTI adapters, automate call logging, and record every interaction.
Feedback & Sentiment Analysis
Capture real-time feedback post-resolution and leverage AI to gauge customer sentiment across channels.
Tangible Outcomes You Can Expect
Our Contact Centre Management System is packed with powerful, purpose-built modules that streamline support operations, enhance agent performance, and deliver seamless customer experiences across all channels.
Faster first-response and resolution time
Improve service efficiency with automated case assignment, real-time alerts, and AI-powered recommendations.
Reduced operational costs via automation
Streamline workflows and eliminate repetitive tasks to reduce overhead and support costs.
Improved agent efficiency and reduced burnout
Equip agents with intuitive tools and centralized data, minimizing stress and boosting performance.
Elevated customer satisfaction and loyalty
Deliver consistent, personalized support that keeps customers happy and engaged.
Better insights into service trends and bottlenecks
Use live dashboards and analytics to identify gaps, track KPIs, and drive continuous improvement.
Scalable service infrastructure to support business growth
Easily adapt and expand your support operations to meet growing customer demands across geographies.
Seamless collaboration across support, sales, and operations
Break down silos with a unified platform that enables real-time data sharing across departments.
Why To Choose
- Salesforce Summit (Platinum) Partner
- 13+ Years of Experience Across Service & Support Verticals
- 300+ Salesforce-Certified Experts
- Proven Expertise in Contact Centre Transformation
- ISO-Certified & Multi-region Support Capabilities
Let’s connect with our experts and transform your business
Whether you are looking to start from scratch or re-engineer your system, we’d love to hear from you.
